30 days return period

You have the right to withdraw your order for any reason whatsoever for 30 days, starting at the day your parcel has been delivered.

Of course you may unpack your order to check and fit. Make sure you do not use or damage the items, otherwise we cannot accept your return. Please try to handle the packing carefully as well.

Returning a parcel is your responsibility. We cannot be liable for damaged or lost shipments. Make sure you use the correct return address. We advise to use a track-and-trace method for returning your parcel.

 

Refunds

We will refund you in the same way you payed your order. When paying with iDeal, Bancontact or other direct bank transfers, we will transfer the money back to your bank account. When payed with creditcard, we will refund the amount back to your creditcard. When payed with PayPal, we will refund the amount to your PayPal account.

 

Received a wrong or damaged product?

Did you receive a wrong or damaged product? Please, contact our customer service department. We will try to search for a good solution with you and try to replace the goods to your satisfaction.

Do you have another complaint or would you like to tell us something? Please, send an e-mail to klantenservice@australian-footwear.com and let us know what your order number is and what the complaint is. Please, send always pictures of the damaged goods or the complaint with your e-mail. We try to get back to you within 1 working day.

 

Return your order to:

Australian Footwear Webshop

ATTN: Returns
Marconilaan 6
6003 DD Weert
The Netherlands

 

Costs of returning

Returning a parcel is at your own expense. If you return for guarantee or your order was damaged on delivery, we will cover the costs when your request is legitimate.

For any questions, feel free to contact our support team.


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